How to Cancel Order on Zomato: Get 100% Refund

By Mr Ahmad

Updated on:

In the fast-paced world of online food delivery, sometimes plans change, and you find yourself needing to cancel an order on Zomato. Whether you’ve ordered the wrong item or had an unexpected change in plans, knowing how to cancel order on Zomato is essential. In this comprehensive guide, we’ll walk you through each step to ensure a seamless experience, providing you with the information you need on how to cancel order in Zomato.

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How to Cancel Order on Zomato: Step by Step Guide

Navigating the Zomato platform to cancel an order is a simple yet crucial skill for users. Follow these step-by-step instructions to cancel your Zomato order seamlessly:

Step 1: Login Your Zomato Account

To initiate the cancellation process, the first step is to log in to your Zomato account (If you haven’t already) by entering your mobile number and otp.

Step 2: Navigating to Your Orders

Once logged in, locate the “Orders” section on the app or website. This section typically provides an overview of your recent and past orders. Click on the specific order you wish to cancel.

Step 3: Selecting the Order

In the order details section, find and select the order you want to cancel. Ensure that you’ve chosen the correct order to avoid any confusion.

Step 4: Initiating Cancellation

Look for the cancellation option, usually represented by a “Cancel Order” button. Click on this button to initiate the cancellation process. Zomato may prompt you to provide a reason for cancellation—select the most appropriate option from the list.

Step 5: Confirming Cancellation

After initiating the cancellation, Zomato will ask you to confirm your decision. Take a moment to review the cancellation details, ensuring it’s the correct order and reason. Once satisfied, confirm the cancellation.

Your order is now canceled, and you can expect a prompt refund according to Zomato’s policies.

Refund Process

Zomato has a transparent refund policy. If you’ve canceled an order within the eligible timeframe and meet the criteria, the refund process will begin automatically.

Timelines for Refunds

Although refund processing times vary, Zomato normally provides a quick settlement. Keep an eye on your payment method for the money reimbursed. If any problems happen, Zomato’s customer service is ready to help.

Tips for Smooth Cancellations

To enhance your experience with Zomato order cancellations, consider the following tips:

1. Prompt Action

Initiate the cancellation process promptly after realizing the need to cancel the order. This increases the chances of a smooth and quick resolution.

2. Accurate Selection

To avoid any mistakes in the process, double-check the selected order and the reason for cancellation.

3. Contacting Support

If you encounter any challenges during the cancellation process or have specific queries, Zomato’s customer support is just a click or call away. They are capable of handling all kinds of issues and provide fast assistance.


In conclusion, cancel order on Zomato is a very easy process which you see in this step-by-step guide. If you have any issue regarding your order on Zomato feel free to contact customer supports of Zomato.

FAQs on Zomato Cancellations

Can I cancel an order after payment?

Absolutely! Zomato allows order cancellation after payment. Follow the steps mentioned above for a smooth cancellation process.

Will I be charged for canceling an order?

Zomato understands plans change. As of now, there are no additional charges for canceling your order.

How long does it take to receive a refund after canceling an order?

Typically, Zomato processes refunds promptly. You can expect the refunded amount to reflect in your account within 5-7 business days.

What if the delivered order is incorrect?

Zomato acknowledges mistakes. Learn how to address incorrect orders and initiate corrections or refunds.

Can I cancel an order if it’s already in preparation?

While Zomato allows cancellations during various stages, canceling an order in preparation might not be guaranteed. It’s best to initiate the cancellation as early as possible.

What if the restaurant refuses to cancel my order?

In rare cases, restaurants may decline cancellations. Reach out to Zomato’s customer support for assistance in such situations.

Are there any benefits to modifying my Zomato order instead of canceling?

Yes! Modifying your order can unlock exclusive deals and discounts that make your culinary experience even more delightful.

Can I cancel an order through customer support?

Yes, In exceptional cases, reaching out to customer support might be necessary.

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